Lab Manager I

Arlington, VA

Full Time

Professional Services

Mid Level

Title: Lab Manager I

Description:
Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.

Solutions³ LLC is seeking a Lab Manager I to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility:

Must be a US Citizen
Must have an active Secret clearance, TS/SCI is preferred
Must be able to obtain DHS Suitability prior to starting employment 
1+ years of directly relevant experience in system administration

Responsibilities Include:

Serve as the first level Help Desk for the Technical Engagement Network (TEN) Lab’s systems and accounts
Assist new user setup of equipment, accounts and tools
Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
Create and maintain accurate Tickets for Help Desk activities
Good problem-solving skills
Work with Asset Management to support accurate records and maintain a good accounting of assets
Support the implementation of new technologies and equipment in the lab environment,
Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Required Skills:

Experience with multiple operating systems, to include Linux/Unix & MacOS
Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help desk ticket processing and procedures
- Good customer support
- Ability to keep detailed notes
Must be able to work collaboratively across physical locations

Desired Skills:

Experience with Virtual Private Networks (VPN)
Experience with virtual desktops (Citrix, VMWare)
Virtualization automation and optimization
Experience with writing technical procedures and standard operating procedures

Desired Certifications: Sec+
Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience

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Provide the level of Security Clearance you currently hold.*

Do you understand the job responsibilities and feel you would be successful in executing these tasks? If yes, please be prepared to provide examples during an interview or email them in advance of an interview.*

Do you understand the required job skills and feel you have those skills? If yes, please be prepared to provide examples during an interview and/or email them in advance of an interview.*

Is the location shown in the Job Description within communicating distance for you? Assuming typical traffic patterns, the prime will not accept anyone more than 2-hrs from the site location. **

The client will require their own suitability process. This will need to be completed BEFORE an official start date can be determined. This process could take anywhere between 4-6 weeks. Would this inhibit you from moving forward?*

Are you a US citizen?*

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Lab Manager I

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